When an outage floods the line, the assistant takes the reports and status questions. A gas smell or a downed power line goes to the emergency line before anything else.
A safety call has to jump the queue, and a storm can multiply call volume tenfold in an hour.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: Safety Regulations, GDPR. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| gas leak | Emergency Line | first in line |
| power line | Emergency Line | first in line |
| outage | Outage Desk | |
| bill | Billing Support |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Sat, 08:00 to 17:00. You set your own.
The Service Desk Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
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