What customers use it for.

Telecom operators and carriers

• Carrier-grade front door with ACL, limits, digit rules, least-cost and quality routing, TLS, SRTP and IPsec
• Flash-call and SIM-box blocking, backed by a separate fraud gatekeeper
• AI customer care with caller verification and a SIM-swap safety script
• Prove a route before customers use it, with region-aware test calls
• Wholesale rating, margin reports and invoices for voice and SMS
• A2P SMS and one-time codes with chat-app lanes and fallback

Banks and financial services

• Verify the caller by something they know, never by caller ID
• Take card payments by phone without card numbers in recordings or transcripts
• Catch fraud in the call, with fraud signals into the fraud platform
• Compliant reminders and collections within calling hours and consent
• Tamper-evident records, reviewer logs and evidence bundles for auditors

Contact centres

• AI first line, with a person and the context when it matters
• Route by language, product and skill, and put angry callers first
• Supervise live and coach after the call, with scorecards
• Callbacks instead of lost callers, and cover outside hours
• One conversation across voice, text, chat and video

Hospitals and clinics

• Appointments booked, moved and reminded by phone
• Emergency triage with protocols signed off by two people
• Patient information masked by default, with an access log
• Callers understood in their own language, and text telephone support
• Keep the clinical network inventoried, backed up and audited

Hotels and hospitality

• A concierge that answers in the guest's language, from your own knowledge
• Wake-up calls and confirmations with a log to prove each one
• Many properties, each its own account, with a head-office view
• Connect the hotel's phone system beside the AI
• Room switches and guest Wi-Fi networks inventoried and recoverable

There is no ready-made hotel pack. These are built from standard parts (assistants, knowledge, tools, campaigns, trunks and accounts), and connecting a property system uses a tool or webhook.

AI assistants, any organisation

• Receptionist and call router, or a replacement for the press-1 menu
• After-hours and overflow cover that books and takes messages
• An assistant that calls your own systems (order status, tickets)
• Lead qualification and surveys, within calling rules
• Live interpreter between caller and agent
• Clone your best agent's style into an assistant
• Teams of specialist assistants that hand over to each other

SMS and messaging

• Bulk campaigns with delivery tracking and click rates
• One-time codes with automatic failover between operators
• Two-way conversations with an assistant, and opt-out handling
• Chat app first, SMS as the safety net
• An SMS carrier service with binds, receipts, price lists and invoices