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Module 05 · SSONE Platform

SBC Operations

Routes, endpoints, diagnostics and AI-driven recovery for every SBC vendor
One cockpit for Genband, Ribbon, Oracle ACME and SSONE.
5+
SBC vendors
AI
Assistant
Auto
Recovery
Live
Lookups
Why this module exists

The problem we solve

Routing tables drift, endpoints get stale, and 'why is this call failing?' eats hours of senior engineer time. Multiply by every SBC vendor and you have an unscalable problem.

SSONE SBC Operations gives you a unified view of endpoints, routes, ANI lists and trace tools — across every supported SBC platform — plus diagnostic clusters that auto-recover known faults.

And when you genuinely don't know why a call dropped, the AI Assistant is one click away with full context.

Capabilities

Every feature, mapped

A guided tour of what SBC Operations ships with — every screen, every workflow, every integration point.

SBC Endpoints

  • Unified endpoint inventory
  • Per-vendor metadata
  • Live status & last seen

Routing & Endpoint Lookup

  • Number → route resolution
  • Endpoint → carrier lookup
  • Side-by-side compare

Routing Implementation

  • Visual route designer
  • Versioned changes
  • Bulk route apply

Route Hunt / Trace

  • Live SIP trace
  • Hop-by-hop hunt
  • Failure root-cause

ANI Lists

  • Add / update at scale
  • Bulk import
  • Per-trunk scoping

Archive CDR Pusher

  • Legacy CDR migration
  • Scheduled jobs
  • Per-vendor formats

Diagnostic & Recovery

  • Cluster health
  • Auto-remediation jobs
  • Recovery reports

AI Assistant (Agentic)

  • Context-aware Q&A
  • Routing suggestions
  • Drift detection
Use cases

Who gets value, and how

Carrier swaps

Repoint routes to a new carrier across all SBCs in minutes.

Incident RCA

Hop-by-hop trace pinpoints which SBC dropped which leg.

Audit drift

AI Assistant flags routing tables that have drifted from policy.

Value

Why operators choose SBC Operations

Vendor-neutral

One workflow regardless of SBC vendor.

AI-driven

Agentic recovery + Q&A reduces MTTR.

Time-saving

Lookups & traces in seconds, not hours.

Reliability

Auto-recovery catches faults before customers do.

See SBC Operations in action

Book a live walkthrough — we'll demo SBC Operations against your real scenarios.

Book a Demo