Tracking, missed deliveries, customs questions and address changes are answered or booked by the assistant. Damaged or lost parcels go to the claims desk with the details.
Callers expect a promise the assistant cannot make: a guaranteed time, a compensation, a changed address. It must hand those to a person who can.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: GDPR, Consumer Protection. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| damaged | Claims Desk | |
| lost | Claims Desk | |
| address | Customer Service | |
| customs | Customs Support | |
| driver | Dispatch |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Sat, 08:00 to 18:00. You set your own.
The Delivery Care Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
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