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AI Voice/SMS Command Center

One console for AI voice agents and A2P SMS at carrier scale.
Voice AI + SMS campaigns + BYOC + billing — unified, production-ready.
BYOC
Voice + SMS
Campaigns
A2P / P2P
Live
CDR + DLR
Agentic
AI
Why this product exists

The problem we solve

Modern operators run AI voice agents AND high-volume SMS traffic side-by-side — but the tooling is fragmented. Voice runs on one platform, SMS on another, and neither talks to your billing.

SSONE AI Voice/SMS Command Center unifies both under a single tab: BYOC carrier binding, AI agent + campaign lifecycle, per-tenant users, scoped API keys, live CDR + DLR streams, channel-target routing, MS Teams Direct Routing pairing, SIP Call Generator, coach mode, call recording + transcript AI, aggregated reporting and built-in billing hooks.

Stand up a production-grade AI-voice + SMS product on top of your existing telecom stack — in days, not quarters. Bring your own carriers. Bring your own AI models. We handle the plumbing.

Capabilities

Every workspace, mapped

A guided tour of what AI Voice/SMS Command Center ships with — every screen, every workflow, every integration point.

AI Voice Agents

  • Per-tenant agent config
  • Carrier binding
  • Prompt & voice library
  • Live session pulse

SMS Campaigns

  • A2P bulk + OTP + marketing
  • Scheduler + A/B split
  • MCCMNC targeting
  • Per-second throttle

BYOC Carrier Manager

  • Bring your carriers
  • SIP / SMPP trunks
  • Per-tenant assignment
  • Live health & routes

Channel Targets & Routing

  • Weight / priority / health / % failover
  • SMPP + REST providers
  • One-click promote / park
  • Per-target analytics

MS Teams Direct Routing

  • Certified Teams DR pairing
  • SBC provisioning
  • Tenant onboarding
  • Media-bypass + call-quality

SIP Call Generator

  • Real SIP traffic on real trunks
  • CPS ramp + custom SDP
  • Failure injection
  • Live PDD / ASR / ACD

Recording + Transcript AI

  • Every call recorded + transcribed
  • PII redaction
  • Sentiment scoring
  • Coach-mode replay

Message Logs · Live Search

  • Billions of SMS rows
  • MCCMNC / DLR / provider filters
  • CSV / JSON export
  • Per-tenant scoping

AI Manager Users

  • Per-tenant user mgmt
  • Role-based access
  • SSO-ready

AI API Keys

  • Scoped key issuance
  • Rate-limited
  • Rotate & revoke

AI CDR + DLR Manager

  • Per-agent + per-campaign attribution
  • Live streams
  • Searchable & exportable

Aggregation Manager

  • Multi-agent + multi-campaign roll-ups
  • Per-tenant totals
  • Auto-aggregation jobs

Coach Mode + Barge-in

  • Supervisor listen / whisper / barge
  • Live agent scoring
  • Real-time nudges

AI Assistant

  • Built-in agent debugging
  • Prompt tuning suggestions
  • Anomaly detection
Use cases

Who gets value, and how

AI voice startups

Skip 6 months of telecom plumbing — go straight to product.

SMS aggregators / CPaaS

Run A2P campaigns and DLR reconciliation at scale — one console.

Enterprises

Add an AI front-door to your existing call flows.

MS Teams DR operators

Pair Teams tenants, provision SBC, monitor call quality end-to-end.

Resellers

Sell AI-agent voice + SMS as a white-labelled product.

Built for

Designed for these teams

AI voice startups

SMS aggregators & CPaaS

Enterprise voice teams

MS Teams DR operators

Telecom resellers

Value

Why customers pick AI Voice/SMS Command Center

Speed

Days to launch, not quarters.

Production

Quotas, keys, CDRs, DLRs, billing — all included.

Multi-tenant

Per-tenant isolation across voice + SMS + API keys.

Vendor-neutral

BYOC across SIP + SMPP + REST providers.

Monetisable

Aggregation feeds straight into rate manager + billing.

See AI Voice/SMS Command Center in action

Book a live walkthrough — we'll demo AI Voice/SMS Command Center against your real scenarios.

Book a Demo