Order status, returns, delivery delays and store hours are the calls that fill a customer-care line. The assistant resolves them and hands refunds and complaints to the team that can decide.
Most calls are the same few questions, and the ones that are not (a refund dispute, a damaged item) need a person with authority.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: PCI-DSS, GDPR, Consumer Protection. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| refund | Returns Desk | |
| complaint | Customer Care | |
| damaged | Customer Care |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Sat, 10:00 to 19:00. You set your own.
The Customer Care Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
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