Login problems, billing basics and outage reports are resolved or logged by the assistant. A service-down or security report goes to a support engineer at once.
Support volume grows with the customer base, and the calls that matter most (an outage, a security incident) must never sit behind a password reset.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: GDPR, SOC 2. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| service down | Support Engineers | first in line |
| security | Support Engineers | first in line |
| invoice | Billing Team |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Fri, 09:00 to 18:00. You set your own.
The Support Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
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