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Module 12 · SSONE Platform

AI Voice/SMS Command Center

Unified command center for BYOC voice AI agents and A2P SMS campaigns
One console for AI voice and SMS. Ship in days, not quarters.
BYOC
Voice + SMS
Campaigns
A2P/P2P
Live
CDR + DLR
Agentic
AI
Why this module exists

The problem we solve

Modern operators run AI voice agents AND high-volume SMS traffic side-by-side — but the tooling is fragmented. Voice runs on one platform, SMS runs on another, and neither talks to your billing.

SSONE AI Voice/SMS Command Center unifies both under a single tab: BYOC carrier binding, AI agent + campaign lifecycle, per-tenant users, scoped API keys, live CDR + DLR streams, aggregated reporting and built-in billing hooks.

It's the launchpad for AI-native voice products AND large-scale SMS platforms — with the same RBAC, audit, quotas and rate governance every other SSONE module already speaks.

Capabilities

Every feature, mapped

A guided tour of what AI Voice/SMS Command Center ships with — every screen, every workflow, every integration point.

AI Voice Agents

  • Per-tenant agent config
  • Carrier binding
  • Prompt & voice library
  • Live session pulse

SMS Campaigns

  • A2P/P2P campaign builder
  • Contact lists & scheduling
  • Sender-ID & DLR routing
  • Throttle + retry rules

BYOC Carrier Manager

  • Bring your carriers
  • SIP / SMPP trunks
  • Per-tenant assignment
  • Live health & routes

Manager Users

  • Per-tenant user mgmt
  • Role-based access
  • SSO-ready
  • Per-user quotas

Scoped API Keys

  • Scoped key issuance
  • Rate-limited
  • Rotate & revoke
  • Audit-per-key

Live CDR + DLR

  • Voice-agent CDRs
  • SMS delivery receipts
  • Per-agent / campaign attribution
  • Searchable & exportable

Aggregation & Rating

  • Multi-agent roll-ups
  • Campaign-level totals
  • Auto-aggregation jobs
  • Feeds Billing directly

Campaign Analytics

  • ASR / delivery-rate / cost
  • Per-country breakdowns
  • Comparative campaigns

Compliance & Consent

  • Opt-in / opt-out lists
  • STOP handling
  • Per-country regulatory hints

AI Assistant

  • Design agents & campaigns in plain English
  • Anomaly detection
  • Optimisation hints
Use cases

Who gets value, and how

AI voice startups

Skip 6 months of telecom plumbing — launch a production voice product.

SMS aggregators

Run millions of A2P messages per day with per-tenant governance.

Enterprises

Layer AI + SMS on top of your existing telecom stack without a rip-and-replace.

Resellers

Sell voice + SMS as a white-labelled AI-native product.

Value

Why operators choose AI Voice/SMS Command Center

Fastest path

Voice + SMS live from a single console — days to launch.

Multi-tenant

Per-tenant isolation across agents, campaigns, keys and CDRs.

Monetisable

CDR + DLR aggregation feeds Billing directly.

Agentic AI

Design agents, plan campaigns, debug — in plain English.

See AI Voice/SMS Command Center in action

Book a live walkthrough — we'll demo AI Voice/SMS Command Center against your real scenarios.

Book a Demo