Beyond the phone call

Video, chat apps and a person when it matters.

A caller can open a video call with an animated AI assistant in their browser, ask for a person and be joined by one in seconds, share a screen, or be sent a link by text. Calls can also be offered over WhatsApp and other apps before they fall back to the phone network.

From an AI video call to a person in seconds.

Video with an AI assistant

A face for the assistant, no app to install

Share a link, start a call

A link opens a video call in the browser with one assistant, shown as an animated avatar drawn in the browser. Set the call length, calls at once, total calls and an expiry; every limit is enforced on the server.

Ask for a person

A Talk to a person button, or the assistant itself, asks your chosen group. People who are online get an alert in the agent portal with the last lines of the conversation; the first to take it joins the same call and the assistant steps out.

Screen sharing

Once a person has joined, the caller can share their screen, and so can the person. It is switched on while the caller stays connected, and only when you allow it.

A link by text message

The assistant, or one of your agents during a call, can text the caller a one-time link to continue as a video call.

The alert a person sees in the agent portal when a caller asks for a person, with a Take it button — What your person sees when a caller asks for them.

Apps as call routes

Try the app first, fall back to the phone

A route plan can list a chat app above a phone trunk. Before a call goes out the router asks whether the number is on the app, and moves on to the next target if not.

WhatsApp and others

WhatsApp Business Calling is built in. Viber, LINE, WeChat, IMO, Telegram and Signal are supported through a SIP-gateway provider you choose. Each channel is switched off until you turn it on.

Same controls as any trunk

Apps ride on ordinary SIP trunks, so TLS, rates, limits and digit rules apply unchanged, and calls from an app gateway are marked with the app in the call log.

The same idea for text

In the SMS platform, WhatsApp and other apps are delivery lanes too: probe whether the number is reachable, send on the app if so, fall back to SMS if not.

The Voice channels screen with WhatsApp, Viber, LINE, WeChat, IMO, Telegram, Signal and web calling — Seven apps and web calling, all off until you switch them on.

Video hand-off works for browser video calls. Moving a phone call onto video, and video that the assistant itself can see, are not part of the product today. WhatsApp calling needs a business number with calling enabled by Meta; the other apps need a SIP-gateway provider.