Appointment booking and rescheduling, visiting hours and billing questions are handled by the assistant. A caller describing an emergency is handed to triage at once.
Patient information must be protected, urgent symptoms must never wait for a script, and clinical wording must be signed off by clinical staff.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: HIPAA, GDPR. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| emergency | Emergency Triage | first in line |
| nurse | Nurse Line | |
| appointment | Appointments Desk | |
| billing | Billing Office |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Fri, 08:00 to 17:00. You set your own.
The Patient Access Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
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