Four plans, each including the one before. This page is generated from the same file the platform uses to switch features on, so it cannot promise what a plan does not do.
Prices are quoted per account. New accounts start on Starter with a 14-day trial of Enterprise features. The Regulated plan adds to Enterprise.
Base assistant, call review timeline, queue, learning in shadow mode, cost quota
Ask about StarterStarter plus outbound calling (capped), callback queue, gradual prompt rollout, caller satisfaction survey, assistant text messages, AI health KPIs, coach mode, screen-pop, multilingual, configuration history
Ask about BusinessBusiness plus orchestration, caller context, caller verification, cross-channel, appointments, emotion routing, local model, ecosystem integrations
Ask about EnterpriseEnterprise plus payment capture, tamper-evident audit (WORM), signed audit PDFs, triage protocols
Ask about Regulated— means not part of the plan. You are warned at 80% of an allowance.
| Starter | Business | Enterprise | Regulated | |
|---|---|---|---|---|
| AI assistants | 5 | 25 | 200 | 200 |
| Concurrent calls (today's peak) | 10 | 50 | 500 | 500 |
| Language-model tokens this month | 5,000,000 | 50,000,000 | 500,000,000 | 500,000,000 |
| Speech-to-text and text-to-speech seconds this month | 200,000 | 2,000,000 | 20,000,000 | 20,000,000 |
| Knowledge base documents | 100 | 500 | 5,000 | 5,000 |
| Knowledge base embedded chunks | 20,000 | 100,000 | 1,000,000 | 1,000,000 |
| Memories retained | 5,000 | 50,000 | 500,000 | 500,000 |
| Outbound calls this month | — | 20,000 | 500,000 | 500,000 |
| Tamper-evident audit storage | — | — | — | 1,000 |
| Data export volume this month | 2 | 20 | 200 | 200 |
A feature a plan does not include shows a padlock in the product, naming the plan that unlocks it.
| Starter | Business | Enterprise | Regulated | |
|---|---|---|---|---|
| AI assistants | ||||
| Knowledge base documents | ||||
| Outbound calling | — | |||
| Coach mode | — | |||
| Screen-pop integration | — | |||
| Multilingual and accent handling | — | |||
| Configuration history | — | |||
| Synthetic canary calls | — | |||
| Voice biometrics | — | — | add-on | add-on |
| Multi-assistant orchestration | — | — | ||
| Caller context | — | — | ||
| Caller verification | — | — | ||
| Cross-channel conversations | — | — | ||
| Appointments | — | — | ||
| Emotion-aware routing | — | — | ||
| Local model | — | — | ||
| Payment (PCI) capture | — | — | — | |
| Tamper-evident audit (WORM) | — | — | — | |
| Public notary for the audit chain | — | — | — | add-on |
| Signed audit PDFs | — | — | — | |
| Clinical triage protocols | — | — | — | |
| Bring your own phone numbers | ||||
| Sandbox phone numbers (fake numbers for testing) | ||||
| Link DID providers (search, buy and read numbers through a carrier) | — | |||
| Alert channels: text message, webhook, Slack, Teams, Discord | — | |||
| Alert channels: PagerDuty and Opsgenie | — | — | ||
| Ecosystem integrations (Fraud Protection, Microsoft Teams, SMS Command Centre, agent portal, Digital Twin) | — | — | ||
| Callback queue (a caller the AI could not serve is promised a call back) | — | |||
| Gradual prompt rollout (shadow and canary a new prompt) | — | |||
| Caller satisfaction survey after the AI finishes a call | — | |||
| Text messages sent by the assistant | — | |||
| AI health KPIs (learning, queue and cost) | — |
Tell us your call volume and your industry. We will recommend a plan and put a number on it.
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