Callers get answers about cards, balances and loans straight away. Anything that moves money or sounds like fraud goes to a person on the right desk, with the context.
Card numbers, PINs and security codes must not end up in a transcript, and a suspected fraud call must reach a human immediately.
Typical calls it learns to resolve:
The starter pack loads these knowledge-base topics, which you then replace with your own documents.
Guardrails shipped with the pack. It is configured around: PCI-DSS, KYC. That does not make an organisation compliant by itself.
Example routes from the pack. You name your own groups and keywords.
| When the caller mentions | The call goes to | |
|---|---|---|
| fraud | Fraud Desk | first in line |
| card | Card Services | |
| loan | Loan Officers |
Callers can book, move and cancel, and appointments show in your own calendar.
Example hours: Mon to Fri, 09:00 to 16:30. You set your own.
The Banking Operations Health board that comes with the pack.
Bring ten recordings of what your callers ask. We will show you what it resolves and what it hands over.
Book a demo