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Module 03 · SSONE Platform

Alert Manager

Centralised alarming across infrastructure, system, security and billing
Every alarm. One queue. Zero blind spots.
4
Alarm domains
RBAC
Per-domain
Email
Groups
Live
Stream
Why this module exists

The problem we solve

Alarms are useless if they're spread across five tools and three inboxes. The night-shift engineer needs one queue, prioritised, with cross-domain context.

SSONE Alert Manager merges infrastructure, system, security (malware) and billing alarms into a single ranked view — with email-group routing, audit trail and one-click drill-down.

Every alarm answers 'what host?', 'what severity?', 'who owns it?' and 'what changed?' before you click.

Capabilities

Every feature, mapped

A guided tour of what Alert Manager ships with — every screen, every workflow, every integration point.

Infrastructure alarms

  • Host up/down
  • Service degradation
  • Resource thresholds

System alerts

  • Platform-internal events
  • Background-task failures
  • Daemon restarts

Security events

  • Cross-link to Malware Protection
  • RBAC-gated
  • Forensic trail

Billing alerts

  • Account quota breaches
  • Rate-plan anomalies
  • Reseller balance limits

Email-group routing

  • Per-domain recipients
  • Severity-based delivery
  • Quiet-hour windows

Audit trail

  • Acknowledged-by stamps
  • Resolution notes
  • Reopen history
Use cases

Who gets value, and how

Single NOC queue

Everything that needs human eyes ends up in one ranked list.

On-call rotation

Email groups follow the rota — no more stale distribution lists.

Compliance

Auditors get a single resolvable timeline per incident.

Value

Why operators choose Alert Manager

Consolidation

One alarm queue replaces 4 vendor consoles.

Right people

Email groups + RBAC route alarms accurately.

Auditability

Every action stamped — perfect for SOC 2 / ISO.

Speed

Mean-time-to-acknowledge falls dramatically.

See Alert Manager in action

Book a live walkthrough — we'll demo Alert Manager against your real scenarios.

Book a Demo