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Module 20 · SSONE Platform

Documentation

Built-in operator and administrator documentation — without leaving the console
Help, where you actually need it.
In-app
Docs
Per-module
Guides
Search
Across
Always
Current
Why this module exists

The problem we solve

External documentation portals are always out of date. The page you need is two versions behind, and the search is broken.

SSONE Documentation lives inside the console, ships with the platform, and updates with every release. Module guides, walkthroughs and reference material — all one click from where you're working.

And when docs aren't enough, the KB-AI assistant has read every page already.

Capabilities

Every feature, mapped

A guided tour of what Documentation ships with — every screen, every workflow, every integration point.

Module guides

  • One guide per module
  • Versioned with platform
  • Print-friendly

Walkthroughs

  • Step-by-step flows
  • Annotated screenshots
  • Common task patterns

Reference material

  • API & schema reference
  • Field-by-field detail
  • Search-indexed

Cross-doc search

  • Search across all guides
  • Filter by module
  • Snippet preview

AI fallback

  • KB-AI has ingested every doc
  • Ask in plain English
  • Cited answers

Offline-friendly

  • Print to PDF
  • Self-contained pages
  • No external CDN
Use cases

Who gets value, and how

Onboarding

New ops staff find what they need without leaving the app.

Operations

Mid-incident lookups land on current, version-correct docs.

Self-serve

Customers using partner portals get docs in-context too.

Value

Why operators choose Documentation

Contextual

Docs live where you work.

Current

Ships with the platform — never stale.

AI-backed

KB-AI fills the gaps the docs can't.

Portable

Print, share, archive.

See Documentation in action

Book a live walkthrough — we'll demo Documentation against your real scenarios.

Book a Demo