AI Voice ROI Calculator: Call Handling Savings

Your calls

Inputs

The defaults are illustrative assumptions, not measured results. Run a pilot on your own calls to replace them with your numbers.

About your line

Calls a monthAverage handling time with a person (minutes)Cost of a person per hour (fully loaded)$

Assumptions (change them)

Share of calls the assistant resolves without a person assumption%Depends on what callers ask. Start low; measure on your own calls during a pilot.Cost of the assistant per resolved call assumption$Speech, language model and telephony. Use the figure from your quote.Minutes saved on each call that does go to a person (the person is briefed, the caller does not repeat) assumptionminSet to 0 to leave this benefit out.

Result

—net saving a month

—over 12 months

—calls resolved without a person each month

—hours of staff time freed each month

The result leaves out the price of the platform plan. Subtract your quote from the monthly saving.
It counts labour only. It does not count after-hours coverage, shorter queues or the value of a resolved call.

What could it save you?

Inputs

About your line

Assumptions (change them)

Result

Put real numbers on it