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Module 18 · SSONE Platform

System

Configuration, administration and the AI knowledge base — the platform's command centre
Configure once. Govern always.
RBAC
Native
KB-AI
Built-in
SMTP
Email
NTP
Time
Why this module exists

The problem we solve

Every platform has a 'settings page' that nobody documents. SSONE puts configuration, RBAC, email routing and the AI knowledge base in one navigable module.

Configure SMTP, email groups, NTP and CDR processor behaviour. Manage users and user groups with fine-grained RBAC. Curate the KB-AI's source library and tune retrieval.

Everything an admin needs — exposed, audited, RBAC-gated.

Capabilities

Every feature, mapped

A guided tour of what System ships with — every screen, every workflow, every integration point.

SMTP Settings

  • Outbound email config
  • Per-message retry
  • TLS / auth

Email Groups

  • Named recipient lists
  • Domain-scoped groups
  • Used by alerts + reports

NTP Configuration

  • Time-source pool
  • Sync status
  • Drift alerts

CDR Processor Settings

  • Tunable concurrency
  • Per-cluster knobs
  • Watchdog config

Users

  • Account lifecycle
  • Password policy
  • MFA-ready

User Groups

  • RBAC group mgmt
  • Per-feature permissions
  • Inheritance

KB-AI · Ask

  • Ask Knowledge Base
  • Context-aware Q&A
  • Cited answers

KB-AI · Sources

  • Library curation
  • Bulk ingestion
  • Source freshness

KB-AI · Insights

  • Coverage gaps
  • Question analytics
  • Improvement hints

KB-AI · Settings

  • LLM selection
  • Retrieval tuning
  • Embedding controls
Use cases

Who gets value, and how

Day-1 setup

All platform config in one tour — no scavenger hunt.

RBAC audit

Show exactly who can do what, exportable.

KB curation

Improve the AI by feeding it your runbooks.

Value

Why operators choose System

Centralised

One module, everything configurable.

Governed

RBAC + audit trail on every change.

AI-aware

KB-AI is configured here too.

Auditable

Every config change timestamped.

See System in action

Book a live walkthrough — we'll demo System against your real scenarios.

Book a Demo