Support Services OneSSONE Platform
SSONE Platform · AI-Native · v2026

The AI command center
for every telecom & cloud operation.

Unify SBC ops, CDR analytics, billing, AI voice agents that learn, flash-call protection, eSIM, network and multi-cloud operations — in a single, role-aware console, with the AI running on your own servers if you want. Built for carriers, banks, contact centres, hospitals, hotels & enterprise NOCs.

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20+
Modules
7
Products
5+
SBC Vendors
Billions
CDR rows
24×7
AI on watch
SSONE Ops Grid
Live
CDRs / sec
12,847
2.4%
SMS / hr
1.24M
5.1%
SBC trunks
342
0.9%
Threats blocked
1,837
3.7%
Live traffic · last 60sHealthy
Interoperates with the stack you already run
Cisco Ribbon Oracle ACME Genband Teams DR AWS Azure GCP OpenStack KVM VMware eSIM SM-DP+ Cisco Ribbon Oracle ACME Genband Teams DR AWS Azure GCP OpenStack KVM VMware eSIM SM-DP+
Why SSONE

Stop paying six vendors for one job.

Most telecom teams stitch together six consoles to run one platform. SSONE collapses that sprawl into a single, role-aware operations layer — without locking you into one SBC, one billing engine or one cloud.

One console

Replace 6+ vendor UIs with a single live mission control — SBC, billing, CDR, SMS, cloud.

AI-native

Agentic AI for SBCs, billing, SIP debug, CDR forensics and KB-search — built in, not bolted on.

Audit-ready

RBAC, granular audit trails and exportable evidence for every action, every user, every tenant.

Vendor-neutral

Genband, Ribbon, Oracle ACME, Cisco, SSONE — same workflow, same console, same audit.

Carrier-scale

Billions of CDR rows, sub-second filters, scheduled reports, five-nines architecture.

Anywhere

VMware, KVM, OpenStack, AWS, Azure, GCP or bare-metal — your infra, your call.

How it works

From onboarding to full ops in weeks, not quarters.

Bring your SBCs, your billing feeds, your carriers — plug them into SSONE and the platform starts working on day one. No forklift replacement, no rip-and-replace, no year-long transformation project.

1

Connect

Point SSONE at your SBCs, CDR streams, billing feeds, carriers and clouds. Auto-discovery does the rest.

2

Command

Run every operation — routing, rating, campaigns, alerts, backups — from a single, role-aware console.

3

Automate

KB-AI, agentic bots and continuous monitors take over the repetitive work. Your team focuses on strategy.

By the numbers

Engineered for carrier-grade reality.

SSONE is the ops layer under real workloads — from Tier-1 SBCs to hyperscale SMS campaigns.

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Modules
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Products
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Platform uptime
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CDRs / month
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AI on watch
Carrier Services · SMS + Voice A-Z

We don't just build the platform.
We also carry your traffic.

Bulk SMS termination — A2P, P2P and OTP — to 220+ countries and 1000+ MNOs. Voice A-Z termination with Tier-1 CLI, Tier-2 wholesale and non-CLI economy. Real-time DLRs, live ASR/PDD dashboards, 24×7 NOC.

Bulk SMS

SMS Termination

A2P / P2P / OTP over SMPP 3.4-5.0 or REST. Sender-ID governance, GSM-7 / UCS-2, MCCMNC routing, per-hour DLR audit.

Explore SMS routes
Voice A-Z

Voice Termination

Tier-1 CLI, Tier-2 wholesale, non-CLI economy. SIP over TLS, SRTP, G.711/G.729/Opus. Live ASR / ACD / PDD dashboards.

Explore voice routes
Rate Sheet

A-Z Rate Sheet

Weekly-updated per-destination rate deck. Volume tiers, prepaid or postpaid credit, multi-currency invoicing.

Request rate sheet
NOC

24×7 NOC

Live route-quality monitoring, named ops engineer, escalation matrix, post-mortem within 48h of any P1.

Escalate anytime
Explore SMS & Voice Termination Request A-Z Rate Sheet
Products

One platform. A family of products.

SSONE ships as a unified platform plus targeted products for high-value use cases — Flash Call Manager, AI Voice/SMS Command Center, e-SIM, SSONE Cisco Unity, SSONE KVM/OpenStack Controller, ANANKAI Wallet.

Product

Flash Call Manager

Detect, monetise and protect against flash-call traffic at carrier scale.

Explore product
Product

Cisco Unity Integration

Unified Cisco UC, router and switch operations — with agentic AI.

Explore product
Product

eSIM Controller

From SIM to subscriber to settlement — full eSIM operations.

Explore product
Product

KVM / OpenStack Cloud

From bare-metal to a managed private cloud.

Explore product
Product

AI Voice/SMS Command Center

One console for AI voice agents and A2P SMS at carrier scale.

Explore product
Product

ANANKAI Wallet & Payments Platform

A managed cloud SaaS platform for digital banking — onboarding, KYC/KYB, payments and cards in one place.

Explore product
See all products
Every module. Every tab.

The complete SSONE catalogue — all 22 modules, live in one console.

Every top-nav tab you saw in the product screenshot is here — with its own dashboard, its own configuration panels, and its own AI helper. Click any card for the full feature and sub-tab breakdown.

Module 01

Dashboard

Operations teams burn hours jumping between consoles for SBC, billing, CDR and network telemetry. Each tab is a different vendor, a different login, a different…

Learn more
Module 02

Server Management

Most telecom operators have an Excel sheet, a CMDB, and a monitoring tool — three sources of truth, two of which are wrong by lunchtime.

Learn more
Module 03

Alert Manager

Alarms are useless if they're spread across five tools and three inboxes. The night-shift engineer needs one queue, prioritised, with cross-domain context.

Learn more
Module 04

Malware & Security Protection

Telecom operators are high-value targets — SBCs, billing systems and CDR archives all attract attackers. Yet most platforms surface security as an afterthought.

Learn more
Module 05

SBC Operations

Routing tables drift, endpoints get stale, and 'why is this call failing?' eats hours of senior engineer time. Multiply by every SBC vendor and you have an…

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Module 06

MediaServer Operations

Behind every IVR, callback, verification prompt, MoH stream and announcement is a media server — and when it fails, the whole customer experience fails silently.

Learn more
Module 07

Billing Account Processor

Wholesale voice runs on relationships — direct customers, resellers, partner-of-partners. Spreadsheets and a separate billing tool drop the ball every month-end.

Learn more
Module 08

Billing Rate Manager

Carrier rate sheets arrive weekly, in different formats, in different currencies, with different effective dates. Get one wrong and margin evaporates.

Learn more
Module 09

SSONE Billing Analytics

CDRs are gold — if you can query them. Most billing tools give you a viewer that times out on a single day's traffic.

Learn more
Module 10

Billing Tasks & Events Manager

Background jobs are silent until they fail catastrophically. CDR processors crash overnight, backups silently skip a day, and nobody notices until billing breaks.

Learn more
Module 11

SSONE SIP Guru

SIP debugging is a senior-engineer-only activity. Wireshark captures, ladder diagrams, RFC 3261 archaeology — it gates incident response on one or two people.

Learn more
Module 12

AI Voice/SMS Command Center

Modern operators run AI voice agents AND high-volume SMS traffic side-by-side — but the tooling is fragmented. Voice runs on one platform, SMS runs on another,…

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Module 13

SIP Call Generator

Routes look right in config and break in production. The only honest test is real SIP traffic against real SBCs — but most teams don't have a load tool wired in.

Learn more
Module 14

SSONE Cisco Unity

Cisco environments span CUCM clusters, routers, switches, dial plans, firmware versions and compliance baselines — usually managed across half a dozen tools and…

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Module 15

SSONE KVM/OpenStack Controller

Standing up KVM is straightforward; running OpenStack at scale is famously not. Most teams either over-pay for a vendor distro or build a fragile in-house…

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Module 16

e-SIM Controller

eSIM is now the default for new connected devices — but most operators run it on stitched-together provisioning portals, spreadsheets and bolt-on rating engines.

Learn more
Module 17

Flash Call Manager

OTT apps verify users with silent flash-calls — bypassing A2P SMS revenue and slamming your SBCs with billions of unbilled call setups. Most carriers are…

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Module 18

Fraud Protection

Fraud in telecom is silent, fast and expensive — IRSF, Wangiri, artificial inflation, SIM-box, SMS pumping, subscription fraud and BYOC abuse can drain months of…

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Module 19

Log Manager

When auditors arrive — or worse, when the regulator does — 'we don't keep that log' is the most expensive sentence in telecoms.

Learn more
Module 20

System

Every platform has a 'settings page' that nobody documents. SSONE puts configuration, RBAC, email routing and the AI knowledge base in one navigable module.

Learn more
Module 21

License Management

Most platforms hide licensing in a config file and surprise you at audit time. SSONE makes it a first-class module — you always know what you've got and what's…

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Module 22

Documentation

External documentation portals are always out of date. The page you need is two versions behind, and the search is broken.

Learn more
Browse the modules index
Inside the console

Look closer — every real feature your team ships with.

The 22 modules aren't marketing bullets — each one packs deep, production-ready sub-features. Here's a slice of what's already shipping inside SSONE.

SMS Campaigns

Bulk A2P, OTP and marketing blasts — scheduler, A/B split, MCCMNC targeting, per-second throttling, real-time DLR audit and per-recipient error trace.

AI Voice/SMS Command Center

SIP Call Generator

Real SIP traffic from the console — configurable CPS ramp, custom SDP, failure injection, live PDD / ASR / ACD dashboards. Load-test production for real.

SIP Call Generator

MS Teams Direct Routing

Certified Teams DR pairing — SBC provisioning, tenant onboarding, media bypass, call-quality metrics streamed straight into the SSONE analytics grid.

SBC Operations + Command Center

Channel Targets & Multi-Provider Routing

Weight-based, priority-based, health-based and percentage failover across SMPP + REST providers. One click to promote, demote or park a target.

SMS Command Center

Route Plans & Dial Plans

Regex + prefix + CLI + MCC/MNC-scoped routing plans with A/B ramp, traffic promotion and per-plan analytics — no plaintext dial-plan Excel drift.

SBC Operations

Fraud Simulator

Live IRSF, Wangiri, SMS-pumping and SIM-box scenarios — replay traffic against your protection stack to prove blocks work before attackers arrive.

Fraud Protection

Live Trunk Dashboard

Per-trunk PPS / BHCA / ASR / ACD / PDD with health badges, alarms and drill-downs into the exact SIP dialog — no separate NMS or SBC UI needed.

SBC Operations

Message Logs · Live Search

Search billions of SMS transactions in seconds — MCCMNC, DLR state, provider, campaign, sender-ID, recipient — exportable as CSV / JSON in one click.

SSONE Billing Analytics

Reports Aggregator

Nightly rollups per customer / route / MCCMNC / country — scheduled to inbox, S3 or SFTP. Custom BI queries against the same store.

Billing Tasks & Events

AI Voice Agents (BYOC)

Plug your carriers into voice AI agents — knowledge-base grounded, sub-second first-token latency, full call recording, transcript search, coach mode.

AI Voice/SMS Command Center

Call Recording + Transcript AI

Every AI-agent and voice call recorded, transcribed, embedded and searchable. PII redaction, sentiment scoring and coach-mode replay for supervisors.

AI Voice/SMS Command Center

CDR Rating & Supplier Accrual

Rate billions of CDRs per month against volume-tiered rate decks, per-customer margin dashboards and supplier accrual reports — no offline spreadsheet.

Billing Rate Manager

Flash Call Detection & Monetisation

Detect OTT flash-call verification traffic in real time — enforce block, allow, redirect-to-A2P or bill-per-attempt policy. Recover lost OTP revenue.

Flash Call Manager

eSIM Provisioning & Lifecycle

SM-DP+ integration, activation code generation, download-count enforcement, per-subscriber profile lifecycle and rating tied straight into billing.

e-SIM Controller

Multi-Cloud Controller

One console over KVM, OpenStack, VMware, AWS, Azure and GCP — VM lifecycle, image catalogue, quotas and cost visibility across every hypervisor.

KVM/OpenStack Controller

SIP Guru · AI SIP Debugger

Paste a pcap, a ladder or a call-id — SSONE explains the failure in plain English, points at the exact RFC clause and suggests the config fix.

SSONE SIP Guru
See the full architecture Dive into the Command Center
Multi-vendor SBC · Media · Signalling

One console. Every SBC. Every hypervisor.

SSONE operates a truly vendor-neutral SBC control plane. Genband, Oracle Acme, Ribbon and SSONE's own SBC + MediaServer — deployed on VMware, KVM, OpenStack or AWS — run under the same routing, rating, alarm and AI-debug console. No vendor lock-in. No stitched-together tooling.

Genband · Sonus heritage

Genband SBC

Genband Session Border Controller running as VMs — full control-plane integration with SSONE MediaServer clusters for RTP relay.

  • Genband SBC on VMware (VM deployment)
  • OpenRTP + CloseRTP media-anchoring modes
  • SSONE MediaServer cluster on VMware (RTP proxy, transcoding, DTMF, recording)
  • Multi-vendor SIP interop & header manipulation
  • Live CDR ingest, real-time trunk health, AI SIP debug
VMware OpenRTP CloseRTP
Oracle Communications

Oracle Acme Packet SBC

Full support for Oracle Acme Packet SBC estate — signalling, media, EMS-scale operations and CDR ingest under one pane of glass.

  • Acme Packet SBC (3900 / 4600 / 6300 / vSBC)
  • EMS control & provisioning bridge
  • Multi-tenant SIP header rewrites & NAT traversal
  • CDR streaming into SSONE rating & analytics
  • Live trunk health, ASR / ACD / PDD dashboards
VMware KVM AWS
Ribbon Communications

Ribbon EMS · RAMP · PSX · SBC

The full Ribbon product family plugs into SSONE — EMS management, RAMP orchestration, PSX policy/routing and SBC signalling — across VMware, KVM and AWS deployments.

  • Ribbon EMS — element-management integration
  • Ribbon RAMP — orchestration & automation bridge
  • Ribbon PSX — policy & centralised routing engine
  • Ribbon SBC — SIP signalling + SRTP media
  • Deploys on VMware, KVM or AWS · HA-native
VMware KVM AWS
SSONE Native

SSONE SBC & MediaServer

Our own carrier-grade SBC + MediaServer stack — the reference implementation everything else is measured against. Runs anywhere.

  • SSONE SBC signalling core (SIP-TLS, WebRTC, SRTP)
  • SSONE MediaServer cluster (RTP proxy, G.711 / G.729 / Opus, recording, DTMF)
  • OpenRTP + CloseRTP media modes & media-bypass
  • Multi-shard, HA, per-tenant isolation
  • Native ARI / Stasis for AI voice agents (BYOC)
VMware KVM OpenStack AWS Bare-metal
Vendor & Product VMware KVM OpenStack AWS Bare-metal
Genband SBC + SSONE MediaServerOpenRTP · CloseRTP
Oracle Acme Packet SBC + EMS3900 / 4600 / 6300 / vSBC
Ribbon EMS + RAMP + PSX + SBCFull Ribbon estate
SSONE SBC + MediaServerNative reference stack
Explore SBC Operations MediaServer Operations
Voice AI for regulated industries

Voice AI that resolves, escalates safely, and proves it.

Assistants that answer callers from your own knowledge, hand over to your people with the context, and leave a record you can review and verify. Built for banks, hospitals, utilities and every team where a wrong answer costs more than a slow one.

Voice AI platform Platform insight Compliance AI that evolves Your own AI Video and apps Built to run Use cases

Explore Voice AI

New in the platform

An AI that evolves, runs on your servers, and shows up wherever your callers are.

Learning that is tested before it reaches a caller, private AI on your own CPUs, video and chat-app calling, and a platform you can install with no internet.

AI that evolves

Learns from your people, tests every change against real scenarios before a caller hears it, and keeps every version.

Your own AI

Speech, voices and language models on your own servers, chosen per assistant, with automatic fallback.

Video and apps

Video calls with an AI assistant, a person joined in seconds, screen sharing, and WhatsApp and other apps as call routes.

Built to run

Small self-healing services, rehearsed recovery, and installs and upgrades online or fully offline.

See use cases by industry

One platform, the right view for everyone

Three portals, one platform

Everyone gets a view that fits and nothing more.

Operations Command Center

Your team runs voice, SMS, AI, billing, security and deployment from one sign-in, with roles that limit what each person can see and change.

Customer portal

Your customers or business units get the same screens restricted to their own data. You decide, per customer, which abilities are on: agents, flows, trunks, reports, billing views and limits.

Agent portal

A softphone that runs in the browser, hand-offs taken from the AI with the caller's context, feedback that teaches the assistant, contacts, history, chat and video.

Learn

Guides for telecom and AI voice teams

Plain-language explanations of flash-call and toll fraud, CDRs, rate sheets, SBC operations, eSIM and safe AI voice agents.

Flash-call fraud and how to block it

Flash calls verify users with a call that rings once and drops. Learn how flash-call abuse hurts carriers and how to detect, throttle, block or monetise it.

Read the guide, 6 min

IRSF, Wangiri and SMS pumping explained

How IRSF, Wangiri and SMS pumping (artificial traffic inflation) work, the early warning signs, and the controls that stop telecom fraud before the invoice.

Read the guide, 7 min

What is a CDR, and how to analyse it

A CDR is the record of every call. Learn what is in a call detail record, how ASR, NER and ACD are calculated, and how to analyse CDRs for billing and fraud.

Read the guide, 6 min

VoIP rate sheets, billing increments and margin

How wholesale VoIP rate sheets work: prefixes, effective dates, billing increments, least-cost routing and margin, with worked examples and safe rate imports.

Read the guide, 7 min

What is an SBC, and how to operate one

What a session border controller (SBC) does, common SIP failure codes, and a practical checklist for operating routes, endpoints and troubleshooting across vendors.

Read the guide, 6 min

AI voice agents for banks, done safely

What a bank can safely hand to an AI voice agent, what must always go to a person, and the guardrails to check before a bank phone line goes live.

Read the guide, 6 min

All guides

Questions we are asked

Straight answers about SSONE

What is SSONE?
SSONE, from Support Services One, is a platform that brings AI voice agents, SBC and SIP operations, billing and CDR analytics, fraud and flash-call protection, an SMS platform and network management into one role-based console.
Can the AI voice agents run on our own servers?
Yes. Speech to text, text to speech and language models can run on the platform's own CPUs, chosen per assistant, group or account, with automatic fallback to or from an outside provider. On a small CPU-only server a live conversation is slower than on an outside model, so you choose per assistant.
Can SSONE be installed without internet access?
Yes. A new server can be built from an existing one online, by sending the built images over SSH, or from an offline bundle on a disk that is verified before it installs. Some features still need the internet while running, such as outside AI providers and SMS or email delivery.
Does it support video calls and WhatsApp calling?
A caller can open a browser video call with an AI assistant, ask for a person to join, and share a screen. WhatsApp Business Calling is built in as a call route and needs a business number with calling enabled by Meta. Other chat apps connect through a SIP-gateway provider.
How does it stop flash-call and SIM-box fraud?
An adaptive flash-call blocker watches for bursts of very short unanswered calls from one source and blocks that source for a time you set, and a separate zero-trust fraud gatekeeper applies ACLs, country, time-of-day and adaptive rate rules before a call reaches your platform.
Which industries is it built for?
Starter packs exist for banks, hospitals, utilities, retail, SaaS support, telecom operators and logistics, and customers also use it in contact centres, hotels and carrier networks. A pack is a starting point that your compliance team reviews, not a guarantee of compliance.
Is SSONE certified for SOC 2, HIPAA or PCI?
The platform has settings and records that help you meet those obligations, but we list an attestation only when it has been issued, and none is listed today. See the trust centre for what we can and cannot claim, and ask us for the security questionnaire.
The people behind SSONE

Engineers & operators, not slide-deck sellers.

SSONE is built by a small, senior team of telecom engineers, SBC specialists, AI-voice practitioners and carrier operators — the same people who pick up the phone when your NOC pages us at 3am.

AI & SBC engineer
AI & SBC Engineering

Voice + AI specialists

15+ years across Cisco, Ribbon, Oracle ACME, Genband — building the AI-agent layer on top.

Billing & CDR analytics lead
Billing & CDR

Rating & analytics lead

Runs the CDR rating engine and Billing Analytics — the same person who wrote your rate deck logic.

Fraud & security lead
Fraud & Security

Fraud Protection lead

IRSF, flash-call abuse, grey-route detection, malware & ANI reputation — one desk, one owner.

24x7 NOC engineer
24×7 NOC

Carrier NOC

Monitors your SMS & voice termination routes 24×7 — with named escalation and post-mortem discipline.

What operators say

Built with — and for — the people who run networks.

Every module in SSONE started as a real request from a real operations team. That's why it feels like it was built for you — because it was.

"We replaced four separate SBC dashboards, two billing viewers and an Excel-based rate manager with a single SSONE tenant. Our night-shift engineer actually gets to sleep now."

MO
Head of Network Operations
Tier-2 Wholesale Voice Carrier

"The AI assistant is the killer feature. It doesn't just answer — it pulls the exact CDR, the exact SIP flow, the exact rate row and shows me why the call failed. Ten seconds instead of twenty minutes."

SR
Senior Voice Engineer
MVNO · APAC

"We were flash-call blind. SSONE Flash Call Manager caught the abusive traffic in the first hour and gave us an A2P revenue path we didn't have before. Margin defended, product launched."

EK
CTO
Mobile Operator · EMEA

See SSONE against your real scenarios.

Book a live walkthrough — we'll demo the platform against your traffic, your SBCs and your CDR feeds. Architecture, deployment and commercial questions welcome.

Book a Live Demo Architecture